Customer Return Policy

Last Updated: [September 14, 2023]

Introduction

At [Blackgirlzfriendly], we are committed to providing our customers with high-quality products and exceptional service. We understand that there may be instances when you need to return a product you've purchased from us. This Customer Return Policy outlines our guidelines and procedures for returns, exchanges, and refunds to ensure a smooth and hassle-free experience for our valued customers.

1. Eligibility for Returns

1.1 Defective or Damaged Products: You may return a product if it is defective or arrived damaged. We will replace the product or provide a refund, as per your preference.

1.2 Incorrect Product: If you receive an incorrect product that does not match your order, we will gladly exchange it for the correct item or provide a full refund.

1.3 Unopened and Unused Products: You may return unopened and unused products within [30] days of purchase for a refund or exchange. However, certain products may be non-returnable, and this will be clearly stated in the product description.

2. Return Procedure

2.1 Contact Customer Service: To initiate a return, please contact our Customer Service team by [skintone@blackgirlzfriendly.com] within [number of days] days of receiving the product. Provide your order number and a detailed explanation of the reason for the return.

2.2 Return Authorization: Our Customer Service team will review your request and issue a Return Authorization (RA) number, along with instructions for returning the product. Please include this RA number with your return package.

2.3 Packaging: Ensure the product is securely packaged in its original packaging, including all accessories, manuals, and any promotional materials that were included.

2.4 Shipping: You are responsible for shipping the product back to us, and we recommend using a traceable shipping method to ensure the product's safe return.

3. Inspection and Processing

3.1 Product Inspection: Once we receive the returned product, our team will inspect it to verify the reason for the return and its condition.

3.2 Refund or Exchange: Depending on the reason for the return and the condition of the product, we will process either a refund to the original payment method or send a replacement product. Refunds will be issued within [5 working] business days after the inspection is completed.

4. Exceptions

4.1 Customized or Personalized Products: We do not accept returns for customized or personalized products unless they are defective or damaged.

4.2 Final Sale Items: Some items may be marked as final sale, and returns or exchanges for these items will not be accepted unless they are defective.

5. Customer Responsibilities

5.1 Return Costs: You are responsible for all return shipping costs unless the return is due to a mistake on our part (e.g., defective or incorrect product).

5.2 Product Condition: Returned products must be in their original condition, including packaging, and free from any signs of wear, damage, or alteration.

6. Contact Information

If you have any questions or need assistance with the return process, please contact our Customer Service team at [customerservice@blackgirlzfriendly.com] or [Customer Service: 07491144488].

We value your business and aim to provide the best possible shopping experience. Thank you for choosing [Blackgirlzfriendly].

Disclaimer: [Blackgirlzfriendly] reserves the right to modify or update this return policy at any time without prior notice. Please review this policy periodically to stay informed of any changes.